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Frequently Asked Questions

What are credits?

Credits measure platform usage. 1 credit = 1 action (message, tool use, knowledge base query, or agent execution). File uploads cost 2 credits. Since you use your own LLM API keys, all models cost the same credits. Unused credits roll over on Professional and Enterprise plans.

Can I change plans anytime?

Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any differences.

What payment methods do you accept?

We accept all major credit cards, PayPal, and bank transfers for enterprise plans. Payments are securely processed by Paddle.

Is there a refund policy?

Yes, we offer a 30-day money-back guarantee for new subscriptions. See our Terms of Service for full details.

Do you offer discounts for startups or nonprofits?

Yes! We offer special pricing for qualified startups and nonprofit organizations. Contact us to learn more.

Do I need to pay for LLM API costs separately?

Yes, you use your own LLM API keys (OpenAI, Anthropic, Google, etc.). Our pricing only covers platform features - agents, knowledge bases, tools, and integrations. This gives you full control over your AI costs and model selection.

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